Frequently Asked Questions
Everything you need to know about our luxury jewelry and shipping services.
What materials are used in your jewelry?
At The Gem Shop, Inc., we use only high-quality materials, including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones and diamonds.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-engraved pieces are final sale.
Do you offer a warranty on your pieces?
Yes, all our jewelry comes with a one-year limited warranty that covers manufacturing defects. This does not include normal wear and tear or accidental damage.
How should I care for my gemstone jewelry?
To maintain brilliance, clean your jewelry with a soft cloth and mild soapy water. Avoid contact with harsh chemicals, perfumes, or lotions.
Can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.